Crisp
Chat widget for your site and a shared inbox for email, WhatsApp, Instagram and other channels, priced per workspace.
- Price
- Mini at $45/month per workspace with 4 seats; Essentials at $95/month.
- Free plan
- Yes
- Setup
- A little code
- Up and running
- Site chat in 15 minutes; WhatsApp depends on Meta verification, so plan a few days to 2 weeks.
What Crisp is for
Crisp puts a chat bubble on your site and gathers chat, email, WhatsApp and Instagram into one inbox your team shares. You pay per workspace, not per person answering, so adding a teammate doesn't raise the bill until you hit the plan's seat count.
How it plugs into your product
- 1Create a free workspace and paste the chat script on your site.
- 2Invite your team and connect your support email (Mini plan or above).
- 3For WhatsApp, upgrade to Essentials and connect your Meta business account; Meta still approves the business and templates.
- 4Optionally, send logged-in user data from your app so the agent sees who they're talking to.
Does it fit your idea?
It fits if
- A small SaaS team of 2 to 4 people that wants live chat on the site and support email in one inbox.
- A product where customers ask on WhatsApp and Instagram, with up to 10 people answering on Essentials.
- A SaaS with a few thousand customers that wants a predictable monthly bill, not one that grows with each person answering.
Look elsewhere if
- You need WhatsApp on a near-zero budget: Chatwoot's cloud plan has all channels from $19 per agent.
- You have thousands of repetitive tickets and want an AI agent built for that scale: Intercom's Fin is made for it.
- You need the data on your own server for compliance reasons: Chatwoot can be self-hosted.
What people only find out after building
Read this before you build on it. Each item links to the official page that says so.
WhatsApp, Instagram and SMS only come with Essentials at $95/month; Free and Mini only have site chat and email.
Official source: crisp.chatWhatsApp templates are billed by usage on top of the plan, at Meta's per-message rate, through Crisp.
Official source: help.crisp.chatEach plan caps customer profiles: 100 on Free and 5,000 on Mini. A SaaS with more contacts than that has to move up a plan.
Official source: crisp.chatAI comes as included credits ($5 on Mini, about 90 automated conversations); the Free plan has no AI credits.
Official source: crisp.chat
Price
Mini at $45/month per workspace with 4 seats; Essentials at $95/month.
Free forever with 2 seats, 100 customer profiles and the site chat widget.
- Free tier
- 2 seats, 100 customer profiles
- First paid plan
- $45/month per workspace (4 seats)
- Channels
- Chat, email, WhatsApp, Instagram, SMS
Checked on Oct 28, 2026 · official pricing
What it costs in practice
SaaS with 3 people answering chat and email: Mini at $45/month. Add WhatsApp and it's Essentials at $95/month plus Meta's per-message rate on templates. Estimated.
Estimate from the official price. Check it before you decide.
At a glance
- Free plan: yes
- Open source: no
“Not stated” means the official site doesn’t say.
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