Support and chat

Crisp

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Mini at $45/month per workspace with 4 seats; Essentials at $95/month.

Chat widget for your site and a shared inbox for email, WhatsApp, Instagram and other channels, priced per workspace.

Best for: A small SaaS team that wants live chat on the site and its WhatsApp in one inbox without paying per seat.

Intercom

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Essential at $29/seat/month ($19 with the new-customer discount), plus $0.99 per Fin AI outcome.

Help desk with in-app chat, email and an AI agent (Fin) that answers customers on its own, charged per seat plus per resolution.

Best for: A SaaS with thousands of users and repetitive questions that wants an AI agent to close tickets before a human sees them.

Chatwoot

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Startups at $19/agent/month in the cloud, with all channels.

Open source support inbox for site chat, email, WhatsApp and social channels, in the cloud or on your own server.

Best for: A SaaS that wants to plug the official WhatsApp API into a shared inbox and host it on its own server to avoid paying per seat.